Legal

General Terms and Conditions (GTC)

As of: June 2026

This is a courtesy English translation. Only the German version is legally binding; in the event of any discrepancy between the German and English versions, the German version prevails.

§ 1 Scope, contracting parties

(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts for passenger transport, event and driving logistics, executive/business transport and the arrangement of close-protection services between elbdrop MoveMents, owner Tolga Ozan Gülay, Julius-Vosseler-Straße 110D, 22527 Hamburg (hereinafter "elbdrop" or "Contractor") and its customers (hereinafter "Client").

(2) The GTC apply to entrepreneurs, legal entities under public law and special funds under public law, as well as to consumers. A consumer is any natural person who enters into the legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code, BGB).

(3) Deviating, conflicting or supplementary general terms and conditions of the Client only become part of the contract if and to the extent that elbdrop has expressly agreed to their application in writing.

(4) The version of these GTC valid at the time the contract is concluded is authoritative.

§ 2 Subject of services

(1) elbdrop provides in particular the following services:

  • VIP shuttle and premium passenger transport

  • Event and function logistics (e.g. weddings, celebrations, trade fairs)

  • Executive and business transfer (airport, long distance, groups)

  • Arrangement of close-protection services through vetted partner companies

  • Arrangement of hostesses and event staff for events

  • Escort and convoy journeys (official escort on request through authorised partners)

(2) The specific scope of services, the vehicle class (Business/First Class, SUV, van/minibus, luxury vehicles), the service standard and any additional services result from the respective offer or order confirmation.

(3) Where elbdrop has services provided by carefully selected subcontractors, elbdrop remains the sole contracting party of the Client. No direct contractual relationship arises between the Client and the driver or subcontractor used.

(4) Close-protection services are arranged or provided exclusively through qualified partner companies. Armed protection is provided exclusively within the statutory requirements through correspondingly authorised partners.

§ 3 Offer and conclusion of contract

(1) The presentation of services on the website and in price lists does not constitute a binding offer, but an invitation to submit an enquiry.

(2) By submitting an enquiry via the contact/booking form, by email or by telephone, the Client makes a binding offer to conclude a transport or service contract. elbdrop then submits an individual offer.

(3) The contract is concluded upon order confirmation by elbdrop in text form (e.g. email) or upon commencement of the service.

(4) There are no verbal side agreements. Amendments and additions to the contract require text form.

§ 4 Prices and payment terms

(1) The prices stated in the offer or in the current price list apply. All net prices are exclusive of statutory VAT.

(2) Additional costs (e.g. waiting times, extra kilometres outside Hamburg, special requests, tolls, parking fees) are charged separately according to expenditure, unless expressly included in the fixed price.

(3) Payment is made exclusively by advance bank transfer before the start of the service or – for business customers by separate agreement – by invoice with a payment term of 14 days from the invoice date. Cash or card payment to the driver is not possible.

(4) For bookings on account, the Client defaults without further reminder 30 days after the due date and receipt of the invoice. Default interest is charged at the statutory rate.

§ 5 Cancellation and no-show

(1) The Client may cancel the order at any time in text form. The time at which the cancellation is received by elbdrop, in relation to the agreed start of the service, is decisive for calculating the cancellation fee.

(2) Unless expressly agreed otherwise, the following cancellation fees apply (each based on the agreed order value):

  • Cancellation up to 120 hours before the start of the service: 15%

  • Cancellation 120 to 72 hours before the start: 25%

  • Cancellation 72 to 24 hours before the start: 50%

  • Cancellation less than 24 hours before the start or non-appearance (no-show): 100%

(3) A no-show occurs in particular if the Client or the passenger to be transported does not appear at the agreed location within 30 minutes of the agreed time without having notified elbdrop in good time.

(4) The Client reserves the right to prove that elbdrop incurred no loss or a lower loss. elbdrop reserves the right to prove a higher actual loss.

(5) Waiting times for which the Client is responsible are charged separately according to the valid price list.

§ 6 Client's duties to cooperate

(1) When placing the order, the Client must provide all information required for proper performance completely and correctly, in particular pick-up and destination, time, number of persons, luggage and any special requirements.

(2) The Client ensures that the persons to be transported are ready on time at the agreed location and behave in accordance with the contract and statutory provisions (e.g. seatbelt obligation).

(3) The Client is liable under the statutory provisions for damage caused by incorrect or incomplete information or by conduct of the transported persons in breach of contract.

§ 6a Prohibition of direct contact, poaching and circumvention (client protection)

(1) The Client undertakes not to directly engage – i.e. circumventing elbdrop – the drivers, employees, freelancers or subcontractors used by elbdrop with transport, logistics or security services, or to have them engaged, during the contractual relationship and for a period of 24 months after the end of the respective order.

(2) Likewise, the Client is prohibited from poaching the persons used, inducing them to enter into a direct business relationship, or requesting or passing on contact details for this purpose.

(3) If the Client receives an offer from a driver or subcontractor for direct engagement circumventing elbdrop, the Client will inform elbdrop of this immediately in text form.

(4) For each culpable breach of paragraphs 1 or 2, the Client undertakes to pay a contractual penalty of 20% of the value of the order thereby concluded or intended, but at least EUR 1,500.00 per breach. The right to assert further damages remains unaffected; the contractual penalty is offset against any claim for damages.

§ 7 Delay, force majeure, obstacles to performance

(1) elbdrop endeavours to meet agreed times. Delays due to circumstances for which elbdrop is not responsible (in particular extreme traffic or weather conditions, strikes, official orders, force majeure) do not give rise to liability.

(2) In the case of longer-term obstacles to performance due to force majeure, both parties are entitled to withdraw from the contract. Services already rendered are to be remunerated.

(3) If performance with the originally intended vehicle or driver is not possible for reasons beyond elbdrop's control, elbdrop is entitled to use an equivalent vehicle or another suitable driver.

§ 8 Liability

(1) elbdrop is liable without limitation for damage arising from injury to life, body or health based on an intentional or negligent breach of duty, as well as for other damage based on an intentional or grossly negligent breach of duty.

(2) In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the Client may regularly rely.

(3) Any further liability for slight negligence is excluded. Liability under the German Compulsory Insurance Act and mandatory statutory liability provisions remain unaffected.

(4) For valuables, cash and luggage carried, elbdrop is liable only in the event of intent or gross negligence, unless a separate safekeeping agreement has been made.

§ 9 Right of withdrawal for consumers

(1) For contracts for the transport of persons at a specified time or period, there is no statutory right of withdrawal pursuant to § 312 g (2) no. 9 BGB.

(2) Where a statutory right of withdrawal exists in an individual case, the consumer will be informed of this separately in text form before the contract is concluded. Otherwise, the cancellation provisions under § 5 apply.

§ 10 Data protection

Information on the processing of personal data is contained in our privacy policy at www.elbdrop.com/datenschutz.

§ 11 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies to the extent that mandatory consumer protection provisions of the state of habitual residence are not thereby withdrawn.

(2) If the Client is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Hamburg. The place of performance is Hamburg.

(3) Should individual provisions of these GTC be or become wholly or partially invalid, this does not affect the validity of the remaining provisions. The statutory provision takes the place of the invalid provision.